> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Choosing The Right Agent

Let’s help you decide between a **Flow-Based AI Agent** and a **Conversational AI Agent**, step by step.

### 🛤 Part 1: Quick Comparison

| Feature / Use Case           | Flow-Based AI Agent | Conversational AI Agent |
| ---------------------------- | ------------------- | ----------------------- |
| Follows fixed flows/steps    | ✅                   | ❌                       |
| Understands typed questions  | ❌ (unless Smart AI) | ✅                       |
| Easy to control and predict  | ✅                   | ❌                       |
| Handles unexpected questions | ❌ (unless Smart AI) | ✅                       |
| Great for forms/menus        | ✅                   | ❌                       |
| Great for open-ended chat    | ❌                   | ✅                       |

### 🧭 Part 2: Ask These 4 Questions

✅ **Q1: Do you want full control over every step the user takes?**

* Yes → Use a Flow-Based AI Agent
* No → Use a Conversational AI Agent

> Example: A leave request or appointment scheduler = Flow-Based

✅ **Q2: Will users ask questions in their own words?**

* Yes → Use a Conversational AI Agent
* No, just clicks and selections → Use a Flow-Based AI Agent

> Example: “How can I cancel my plan?” → Conversational AI Agent

✅ **Q3: Do you want the agent to sound human or chatty?**

* Yes → Use a Conversational AI Agent
* No, quick info is enough → Use a Flow-Based AI Agent

> Example: A product helpdesk that chats like a person = Conversational AI Agent

✅ **Q4: Is the task structured and predictable?**

* Yes → Use a Flow-Based AI Agent
* No, it varies by user → Use a Conversational AI Agent

> Example: A feedback collector with fixed fields = Flow-Based

### Part 3: Examples by Use Case

| Use Case                            | Best Agent Type         | Why?                                 |
| ----------------------------------- | ----------------------- | ------------------------------------ |
| Lead capture form                   | Flow-Based AI Agent     | Fixed steps, easy flow               |
| Customer support (FAQ)              | Conversational AI Agent | Users ask in different ways          |
| Onboarding steps                    | Flow-Based AI Agent     | Clear, step-by-step flow             |
| Mental health assistant             | Conversational AI Agent | Needs to understand mood, context    |
| Event registration                  | Flow-Based AI Agent     | Structured data collection           |
| Sales assistant with custom queries | Conversational AI Agent | Needs to answer unexpected questions |

### 🔁 Part 4: What If You Want Both?

* Use a Flow-Based AI Agent + Smart AI Mode when:
* You want structure, but also want the agent to handle freeform questions.
* Great for flows where the user might go off-track but still needs help.

> Example: A pricing flow where the user asks “Do you offer student discounts?” → AI answers → Then takes user back to the flow.

### Quick Summary

| If you want...                            | Use This Agent             |
| ----------------------------------------- | -------------------------- |
| Predictable flows, forms, selections      | ✅ Flow-Based AI Agent      |
| Human-like chat that understands language | 🛡 Conversational AI Agent |
| Both structure and smart flexibility      | 🌀 Flow-Based + Smart AI   |