> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

### What Is Conversational AI Agent

A natural-language agent that understands typed questions, keeps context, and answers within your approved knowledge. Best for unstructured, help-style conversations.

### Best For

* Customer support (FAQ and troubleshooting)
* Product discovery and comparisons
* Sales Q\&A and objection handling
* Knowledge base search across large content

### Key Strengths

* **Understands Language:** Handles varied phrasing and follow-ups.
* **Context-Aware:** Remembers prior turns for coherent threads.
* **Scalable Coverage:** Answers long-tail questions without new flows.
* **Human-Like Tone:** Configurable persona and style.

### Limitations

* **Less Deterministic:** Requires guardrails and clear boundaries.
* **Content Quality Matters:** Needs up-to-date, well-scoped sources.
* **Review & Governance:** Monitor answers and refine allowed scope.

### Setup Notes in ChatzyAI

* Add/curate knowledge sources; define scope and tone.
* Configure guardrails to keep answers within domain.
* Connect channels (e.g., WhatsApp, website) and route to the Inbox.
* Track unresolved intents to improve coverage over time.

***

<Card title="Create Conversational AI Agent" icon="sparkles" href="https://app.chatzy.ai/conversational-ai-agents">
  Build your Conversational AI Agent tailored to your specific needs.
</Card>

***

Once you create an AI agent you will see the following screen

<Frame>
  <img src="https://mintcdn.com/chatzyai/jXmVKZ3P6KCTbIH5/ai-agents/conversational-ai-agent/homepage.png?fit=max&auto=format&n=jXmVKZ3P6KCTbIH5&q=85&s=455713d5b1c2786af4b541a3726d515f" width="1683" height="984" data-path="ai-agents/conversational-ai-agent/homepage.png" />
</Frame>

> **Tip:** You can rename your AI agent at any time by clicking the **pencil** icon next to the agent's name.