> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Utilities

The **Utilities** tab provides additional capabilities that enhance your AI agent beyond its core conversational abilities. These features help the agent understand time-sensitive queries, manage leads automatically, and keep conversations safe through built-in moderation.

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## AI Utilities

### Include Date & Time Context

Allows the AI agent to access the current date and time, enabling it to answer and process time-based requests accurately.

**Example use cases:**

* "Book my appointment for tomorrow."
* "What time is it now?"
* "How many days are left until Friday?"

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### Include Messages Timestamp

Adds timestamps to messages stored in the conversation history, helping the AI understand references to earlier parts of the conversation.

**Example use cases:**

* "What did I ask you five minutes ago?"
* "Continue from where we stopped yesterday."

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### Convert Leads to Contacts

Automatically converts qualified leads into contacts, reducing manual work and streamlining your CRM workflow.

> **Note:** This feature requires **Lead Notifications** to be configured and enabled.

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## Moderation

The **Moderation** section helps protect your AI agent by detecting harmful, abusive, or malicious user inputs before they are processed.

### Enable Moderation

Turn on **Enable Moderation** to activate message filtering for all incoming conversations.

Once enabled, additional moderation settings become available.

### Moderation Provider

Choose the moderation service that should analyze incoming messages.

* **Chatzy AI** - Built-in moderation for detecting common unsafe or unwanted content.
* **Lakera AI** - Advanced AI security focused on prompt injection attacks, jailbreak attempts, malicious prompts, and other LLM-specific threats.

### Define Intents

Select the types of content you want to detect.

Examples include:

* Hate speech
* Harassment
* Spam
* Policy violations
* Prompt injection attempts
* Malicious prompts

### Action to be Taken

Choose what should happen when a moderation rule is triggered.

Available actions:

* **Blacklist** - Permanently block the user from interacting with the AI agent.
* **Freeze** - Temporarily prevent the user from continuing the conversation for a specified duration.

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