> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

## What Are AI Agents?

AI Agents in ChatzyAI are always-available digital assistants that automate sales, support, and engagement across multiple platforms. They are no-code, multilingual, secure, and customizable.

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## Core Capabilities

* **No-Code Creation**\
  Build and deploy agents without technical expertise.

* **Multichannel Presence**\
  Operate on WhatsApp, Instagram, Messenger, LinkedIn, Telegram, websites, and mobile apps.

* **Smart Conversations**
  * Understands context
  * Personalizes replies based on user data and past chats
  * Responds within the trained knowledge domain

* **Backend Integration**\
  Connect with CRMs, ERPs, Shopify, Salesforce, Zapier, Zendesk, and more.

* **Analytics & Monitoring**\
  Track performance metrics such as conversation volume, leads captured, and tickets resolved.

* **Multilingual Support**\
  Communicate in over 60 languages for global reach.

* **Security & Compliance**\
  Built on AWS with GDPR and ISO compliance. Data is never sold.

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## Types of AI agents in ChatzyAI

Currently we offer two types of the AI agents

* **Flow-Based AI agent** <br />
  These agents follow predefined flows and structured paths to guide users step by step. They are highly reliable for **predictable, repetitive, and form-based tasks** such as lead capture, appointment booking, or event registration. Flow-Based AI Agents ensure **accuracy, control, and consistency**, making them ideal when the process must remain structured.

* **Conversational AI agent** <br />
  These agents use natural language understanding to engage in **open-ended, human-like conversations**. They can handle varied questions, adapt to context, and personalize responses based on past interactions. Conversational AI Agents are best suited for **customer support, sales queries, and knowledge-based interactions**, where flexibility and adaptability are key.