> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Base prompt
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### The Base Prompt Tab (Voice AI Agent)
The **Base Prompt** tab defines the **core identity**, **conversation style**, and **overall purpose** of your voice-enabled AI agent.\
This is where you shape how your agent *speaks, behaves,* and *guides conversations* during real-time voice interactions.
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#### **Introductory Message**
This is the **first message** your caller hears when the conversation starts.\
It typically serves as a greeting or an initial statement of purpose - setting the tone for the call.
* You can **toggle this message On or Off** depending on whether you want a custom greeting or a system-generated one.
* Example:
> “Hi! You’re speaking with ChatzyAI’s Voice Assistant. How can I help you today?”
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#### **Base Prompt**
The Base Prompt is the **core instruction** that guides how your AI agent thinks, responds, and maintains consistency throughout the call.
It defines:
* The **agent’s behavior** and level of formality
* Its **goal or mission** (support, sales, booking, feedback, etc.)
* The **interaction tone**, ensuring a natural voice experience
Example prompt:
> “Act as a versatile voice assistant capable of handling customer queries, providing helpful information, and offering personalized support based on user needs. Your goal is to ensure satisfaction and achieve the desired outcome - such as lead generation, issue resolution, or product recommendation.”
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💡 **Tip:**\
A well-defined Base Prompt ensures your voice agent sounds natural, stays on topic, and delivers consistent results across all user interactions.
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