> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

## Voice AI Agent Customization Tabs

<Frame>
  <img src="https://mintcdn.com/chatzyai/ajWOA3WjuwcswwZU/ai-agents/voice-ai-agent/settings/overview.png?fit=max&auto=format&n=ajWOA3WjuwcswwZU&q=85&s=a0d68f48d3181c97bcb9c4e37458f6d2" className="rounded-lg" width="1732" height="921" data-path="ai-agents/voice-ai-agent/settings/overview.png" />
</Frame>

<Columns cols={1}>
  <Card title="Base Prompt" icon="brain" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/base-prompt">
    Define your chatbot’s intro. message, core personality, and instructions to control how it responds and flows in conversations.
  </Card>

  <Card title="Model" icon="cpu" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/model">
    Choose the AI model that powers your Voice Agent. Each model offers different strengths in understanding, reasoning, and natural speech response generation.
  </Card>

  <Card title="Voice" icon="mic" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/voice">
    Select the voice persona for your AI - adjust tone, gender, and style to best match your brand or user experience goals.
  </Card>

  <Card title="Engine" icon="activity" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/engine">
    Configure the core voice response rate configuration.
  </Card>

  <Card title="Telephony" icon="phone" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/telephony">
    Manage telephony core settings such as hangup call on user silence and more.
  </Card>

  <Card title="Advanced Settings" icon="sliders" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/advanced-settings">
    Fine-tune technical details for balancing accuracy, engagement, and overall chatbot behavior.
  </Card>

  <Card title="External APIs" icon="link" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/external-apis">
    Integrate external services - like CRMs, booking tools, or support platforms - for real-time information and seamless workflow automation.
  </Card>

  <Card title="Utilities" icon="settings" href="https://docs.chatzy.ai/ai-agents/voice-ai-agent/settings/utilities">
    Manage essential tools and system functions such as timestamps, and date and time context  to ensure reliable performance.
  </Card>
</Columns>

***

> 💡 **Note:**\
> The **cost per minute** shown in the **top-right corner** of the Voice AI Agent dashboard dynamically updates based on your configuration — including selected **model**, **voice**, **engine**, and **telephony** settings.\
> This allows you to estimate real-time usage costs as you customize your agent.