> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Use the Inbound webhook Trigger to connect Chatzy AI with external systems

The **Inbound Webhook Trigger** is a powerful feature that connects Chatzy AI with external systems such as CRMs, website forms, or third-party tools.\
It enables **real-time automation**, making it ideal for:

* Importing leads from platforms like **Wix**, **WordPress**, or **Zoho CRM**
* Sending **automated WhatsApp messages** immediately after a form submission
* Updating customer data and attributes in real-time

***

### What is an Inbound Webhook?

An inbound webhook allows external systems to **send data into Chatzy AI**, which can then trigger a journey.

**Example:**

* A user submits a form on your website
* The form data is sent to Chatzy via a webhook
* Chatzy triggers a journey, such as sending a WhatsApp message or updating CRM records

***

### Step 1: Create a Journey with Inbound Webhook

1. Navigate to **Journeys** in the left menu
2. Click **Create Journey**
3. Enter a name (e.g., *Webhook Lead Follow-up*)
4. Choose **Blank Journey** to start fresh
5. Add a **Trigger** → select **Inbound Webhook**

***

### Step 2: Generate the Webhook URL

1. Click **Create Webhook**
2. A unique **Webhook URL** is generated
   * External systems will make a **POST request** to this URL
   * This request starts the journey automatically

***

### Step 3: Test with Postman or Form Tool

You can test by sending a POST request from **Postman** or directly from your form integration.

**Sample JSON Payload:**

```json theme={null}
{
  "first_name": "Priya",
  "last_name": "Sharma",
  "phone": "919812345678",
  "food_preference": "Vegetarian"
}
```