> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started

The **Journeys** page is where you create and manage automated conversational flows.\
A journey is a **predefined sequence of triggers and actions** that your user goes through, often triggered by a specific event.\
Journeys ensure that interactions with users are **timely, consistent, and efficient**, while reducing manual work.

<Frame>
  <img src="https://mintcdn.com/chatzyai/2CRqTs3BeGAH5RkQ/journey/gs.png?fit=max&auto=format&n=2CRqTs3BeGAH5RkQ&q=85&s=74cda51fd1d0b555bcb65c9287db5710" alt="wa1" className="rounded-lg" width="1754" height="681" data-path="journey/gs.png" />
</Frame>

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## Creating a Journey

To create a new journey:

1. Click on the **"+ Create Journey"** button.
2. Provide the following details in the pop-up:
   * **Journey Name**:  Give your journey a name that helps you identify its purpose.
   * **Template**: Select from pre-built templates for quick setup, or start with a blank canvas for full customization.

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### Available Journey Templates

You can choose from the following templates to build common conversational flows:

#### 1. Blank Journey Template

* Start from scratch with no predefined steps.
* Best for building a **custom journey** tailored to your specific goals or workflow.

#### 2. WhatsApp Lead Nurture

* A pre-designed flow for nurturing leads on WhatsApp.
* Guides users through a series of **structured messages** to build engagement and qualify leads.
* Ideal for **WhatsApp-based campaigns** with minimal setup.

#### 3. Autoreply to Leads (Inbound)

* Automatically responds to inbound messages with a predefined flow:
  * User sends a message.
  * The system sends an **instant auto-reply**.
  * After a delay, a **follow-up message** is sent based on the user’s response.
* Great for **initial engagement and follow-ups**.

#### 4. Assign Conversation to AI Agent

* Automatically assigns conversations to an AI agent when the journey is triggered.
* Includes a **built-in follow-up system** for ongoing engagement.
* Useful for **AI-driven lead qualification or conversions**.

#### 5. Transfer to AI Agent

* Transfers an ongoing conversation from one AI agent to another when a **specific webhook or condition** is triggered.
* Ensures a **seamless handover** between an AI agent when required.

#### 6. Push Leads to CRM

* Captures and extracts user details.
* Sends the collected data directly to your **CRM system**.
* Streamlines lead management and supports **sales or support workflows**.

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<Columns cols={1}>
  <Card title="Journey Studio" icon="route" href="https://app.chatzy.ai/journeys">
    Design and implement your Workflows
  </Card>
</Columns>

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Here are some step-by-step Journey examples you can explore.

<Columns cols={2}>
  <Card title="Assigns Conversations to an AI Agent" icon="bot" href="https://docs.chatzy.ai/how/to-create-a-journey-that-assigns-conversations-to-an-ai-agent">
    How to Create a Journey that Assigns Conversations to an AI Agent
  </Card>

  <Card title="Connect External Tools" icon="plug-2" href="https://docs.chatzy.ai/how/to-use-the-inbound-webhook-trigger-to-connect-chatzy-ai-with-external-systems">
    Link your AI system with the business tools you already use.
  </Card>
</Columns>

<Columns cols={1}>
  <Card title="Create a WhatsApp Lead Nurture Journey" icon="whatsapp" href="https://docs.chatzy.ai/how//to-create-a-whatsapp-lead-nurture-journey">
    How to Create a WhatsApp Lead Nurture Journey
  </Card>
</Columns>