> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

A **Journey** defines a structured flow to automate and manage user or customer interactions across multiple touchpoints. It helps organizations streamline conversations, reduce manual effort, and ensure every user receives consistent and personalized experiences.

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#### Automation Features

Journeys come with powerful automation capabilities that allow businesses to scale without the human touch:

* **Assign AI Agent to a conversation**: Automatically route incoming chats on a specific channel to a designated AI Agent.
* **Seamless Agent Handoffs**: Transfer the conversation from one AI agent to another when needed.
* **Automated customer journeys**: Run lead nurturing campaigns, or reminders without manual intervention.
* **CRM Integration**: Automatically push qualified leads into external CRMs, ensuring sales teams get timely updates.
* **System Connectivity**: Connect Chatzy AI with external systems and APIs to fetch or send data in real time.

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