> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Send message

The **Send Message** action is used to send a one-way, outbound message to a user. This is a key action for proactive communication, allowing you to send campaigns, reminders, or follow-ups to a contact.

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#### Configuration Fields

* **Channel**\
  Select the messaging platform (e.g., WhatsApp, Messenger, Instagram) through which the message will be sent.

* **Phone Number**\
  The recipient's phone number where the chatbot will send the message.<br />
  e.g. `{{contact.phone_number}}`

* **Template**\
  Choose a pre-approved message template.\
  *Note:* For platforms like WhatsApp, all outbound messages must use an approved template to ensure compliance with conversation rules.

### Existing Conversation Config

This setting controls what happens **if there is already an active conversation with the user** (i.e. , within WhatsApp’s 24-hour session window).

You can now choose from **three options**:

| Option                                                      | Behavior                                                                                                                 |
| ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Do not send for live conversation**                       | The message will **not be sent** if the user already has an active 24-hour session.                                      |
| **Close existing conversation**                             | The current conversation is **closed immediately**, and the template message is sent as a **new outbound conversation**. |
| **Make part of conversation and keep assigned to AI agent** | The template is sent **inside the existing conversation**, without closing it. The AI agent assignment remains active.   |

> **Example Use Cases**
>
> * **Close existing conversation** → when sending a fresh campaign, reminder, or new follow-up flow.
> * **Make part of conversation** → when continuing a drip sequence or automation inside the same chat.
> * **Do not send for live conversation** → when you only want to message users who are currently inactive.

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