> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Transfer to Human Agent

The **Transfer to Human Agent** action hands off the current conversation to Human agent. Unlike the **Assign to Agent** action, this is typically used to move a conversation to an agent with a specific skillset or a different knowledge base.

<Frame>
  <img src="https://mintcdn.com/chatzyai/WLmxEDV6GZ7MJXXC/journey/studio/actions/transfer-to-human-agent.png?fit=max&auto=format&n=WLmxEDV6GZ7MJXXC&q=85&s=de38ed77148854e3869ab66ecc9e1587" alt="wa1" className="rounded-lg" width="1284" height="756" data-path="journey/studio/actions/transfer-to-human-agent.png" />
</Frame>

#### Configuration Field

* No Config needed

You must add this action in **Inbound Webhook** trigger.