> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatzy.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

The **Message Templates** page is your central hub for creating and managing reusable message templates across supported communication channels. These templates help you automate conversations, maintain consistent messaging, and streamline customer interactions.

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  <img src="https://mintcdn.com/chatzyai/dp29K981v0RA2LK3/message-templates/overview.png?fit=max&auto=format&n=dp29K981v0RA2LK3&q=85&s=92dd0b6ae71a1864ffd027ca8a41899e" alt="Message Templates Overview" className="rounded-lg" width="2528" height="1426" data-path="message-templates/overview.png" />
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From this page, choose the channel for which you want to create and manage templates:

* **WhatsApp** – Create Meta-approved message templates for Marketing, Utility, Authentication, and Call Permission requests. These templates can be used in AI Agents, Journeys, and WhatsApp campaigns.

* **Facebook Messenger** – Build reusable templates with rich content such as text, images, buttons, quick replies, and other interactive elements for Messenger conversations.

* **Instagram** – Create templates for Instagram Direct Messages, story replies, and comment replies to automate customer engagement and lead generation.

* **LinkedIn** – Create reusable text message templates for LinkedIn outreach, including personalized messages and connection requests that can be used within Journeys and automation workflows.

> **Tip:** Templates can include dynamic variables, allowing you to personalize messages with customer information such as names, order details, appointment times, and other runtime values.