🛤 Part 1: Quick Comparison
🧭 Part 2: Ask These 4 Questions
✅ Q1: Do you want full control over every step the user takes?- Yes → Use a Flow-Based AI Agent
- No → Use a Conversational AI Agent
Example: A leave request or appointment scheduler = Flow-Based✅ Q2: Will users ask questions in their own words?
- Yes → Use a Conversational AI Agent
- No, just clicks and selections → Use a Flow-Based AI Agent
Example: “How can I cancel my plan?” → Conversational AI Agent✅ Q3: Do you want the agent to sound human or chatty?
- Yes → Use a Conversational AI Agent
- No, quick info is enough → Use a Flow-Based AI Agent
Example: A product helpdesk that chats like a person = Conversational AI Agent✅ Q4: Is the task structured and predictable?
- Yes → Use a Flow-Based AI Agent
- No, it varies by user → Use a Conversational AI Agent
Example: A feedback collector with fixed fields = Flow-Based
Part 3: Examples by Use Case
🔁 Part 4: What If You Want Both?
- Use a Flow-Based AI Agent + Smart AI Mode when:
- You want structure, but also want the agent to handle freeform questions.
- Great for flows where the user might go off-track but still needs help.
Example: A pricing flow where the user asks “Do you offer student discounts?” → AI answers → Then takes user back to the flow.