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A Journey defines a structured flow to automate and manage user or customer interactions across multiple touchpoints. It helps organizations streamline conversations, reduce manual effort, and ensure every user receives consistent and personalized experiences.

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Automation Features

Journeys come with powerful automation capabilities that allow businesses to scale without the human touch:
  • Assign AI Agent to a conversation: Automatically route incoming chats on a specific channel to a designated AI Agent.
  • Seamless Agent Handoffs: Transfer the conversation from one AI agent to another when needed.
  • Automated customer journeys: Run lead nurturing campaigns, or reminders without manual intervention.
  • CRM Integration: Automatically push qualified leads into external CRMs, ensuring sales teams get timely updates.
  • System Connectivity: Connect Chatzy AI with external systems and APIs to fetch or send data in real time.