All variables

Chatzy variables allow you to dynamically insert information collected during conversations, journeys, APIs, and tools. Variables can be used in prompts, messages, email templates, WhatsApp templates, API requests, and Journey actions.

Contact Variables

These variables are available when contact information exists.

Variable	Description
`{{contact.first_name}}`	Contact’s first name
`{{contact.last_name}}`	Contact’s last name
`{{contact.phone_number}}`	Contact’s phone number
`{{contact.email}}`	Contact’s email address
`{{contact.instagram_id}}`	Instagram Message sender ID

These variables are available through Get Contact Details.

Custom Attributes

Any custom attribute saved against a contact automatically becomes available as a variable. For example, if your contact contains:

{
  "company": "Chatzy AI",
  "plan": "Growth",
  "city": "Pune"
}

You can use:

{{contact.attributes.company}}
{{contact.attributes.plan}}
{{contact.attributes.city}}

Inbound Webhook

Variables received through an Inbound Webhook Trigger are available under:

{{inbound_webhook.<field_name>}}

Example Payload was :

{
"phone_number": "Chatzy AI",
"customer_name": "Growth",
"delivery_city": "Pune"
 }

then you can refer these variables as

{{inbound_webhook.phone_number}}
{{inbound_webhook.customer_name}}
{{inbound_webhook.delivery_city}}

Extracted Entities

When Extract Entities is enabled, the extracted values are available under:

{{extracted_entities.<entity_name>}}

Example:

{{extracted_entities.budget}}
{{extracted_entities.quantity}}
{{extracted_entities.phone}}
{{extracted_entities.summary}}

Where Variables Can Be Used

Variables are supported throughout Chatzy, including:

AI Agent Base Prompt
Execute Code
Trigger Journey
Send Message
Send Email (when using your own SMTP server)
WhatsApp Templates
Instagram Templates
LinkedIn Templates
Messenger Templates
Google Sheets
CRM Integrations
Webhooks
Conditions
Transitions

Inserting Variables

Most editors include a Variables ({x}) button. Click it to browse and insert available variables without typing them manually.

Tip: The list of available variables depends on the current Journey, AI Agent, and previously executed actions. Variables created earlier in a Journey become available in subsequent actions.

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META

Contact Variables

Custom Attributes

Inbound Webhook

Extracted Entities

Where Variables Can Be Used

Inserting Variables

​Contact Variables

​Custom Attributes

​Inbound Webhook

​Extracted Entities

​Where Variables Can Be Used

​Inserting Variables

Contact Variables

Custom Attributes

Inbound Webhook

Extracted Entities

Where Variables Can Be Used

Inserting Variables