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The Chat Widget Tab

The Chat Widget tab allows you to customize the look, feel, and functionality of your chatbot when it is embedded on your website. Proper customization ensures a smooth and on-brand chat experience for your users.

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Key Features

  • Collect Files
    Enables users to upload files (images, PDFs, documents) directly into the chat. Useful for cases like resume uploads, ID proof submissions, or support screenshots.
  • Microphone
    Adds a microphone button so users can send voice messages instead of typing, improving accessibility and convenience.
  • Collect Feedback at End of Conversation
    Prompts users to rate or provide feedback at the close of a session, helping you measure satisfaction and improve chatbot performance.
  • Show Chatzy Watermark
    Displays a small “Powered by Chatzy” watermark at the bottom of the widget.
  • Follow-up Suggestions
    Automatically provides suggested questions or prompts after each chatbot response, keeping the conversation engaging and guiding users forward.
  • Disable Reset Button
    Removes the option for users to clear conversation history, ensuring the full context of the session is preserved.
  • Collect Feedback on Every Message
    Adds a per-message rating system, allowing users to give real-time feedback on the chatbot’s answers.
  • Live Agent Talk Button
    Adds a one-click option to escalate the chat to a human agent, ensuring smooth handoffs for complex queries.
  • Click to Call Button
    Lets users instantly initiate a phone call from the chat widget especially useful for support or sales teams.

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Branding & Design Options

  • Color Customization
    Tailor the widget’s colors to match your brand identity:
    • AI Bubble Color → Background color of chatbot’s replies
    • AI Text Color → Text color in chatbot replies
    • User Bubble Color → Background color of user messages
    • User Text Color → Text color in user messages
  • Chatbot DP URL & Chatbot Icon URL
    • DP (Display Picture): The main profile image of your chatbot (visible inside the chat).
    • Icon: The small floating image/button that appears on your website to open the chat widget.

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Example Use Case

Imagine you’re running a real estate website:
  • A visitor starts chatting with the bot to check property listings.
  • They use the Microphone button to send a voice query: “Show me 2BHK apartments in Pune under ₹50 lakhs.”
  • The chatbot responds with results and provides Follow-up Suggestions like:
    “Do you want to book a site visit?” or “Would you like financing options?”
  • The visitor clicks the Live Agent Talk Button to connect with a sales representative.
  • At the end of the conversation, they are prompted with Feedback collection, helping you evaluate the bot’s performance.