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The Conversation Logs tab is your central place to review, audit, and analyze every voice interaction your agent has handled - whether from a live phone call or a browser-based test in the Playground. This helps you monitor call quality, track spending, and continuously improve your agent’s performance.
Playground Overview

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Conversation Log Table Overview

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Detailed Conversation Logs

Click the View button next to a conversation entry to open the full log view a pop-up with rich functionality for review and optimization.

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Key Features in Log View:

  • Audio Recording
    Listen to the full call or click Download Recording to save it for QA analysis or agent training.
  • Transcript
    Read through the entire transcribed conversation, showing both user speech and agent responses in a clear timeline.
  • Revise Answer
    If the agent’s response was incorrect or inadequate, use Revise Answer to provide a better version. This feedback loop helps retrain the AI to improve future performance.
  • Download Conversation PDF
    Export the complete call (including transcript and metadata) as a PDF for auditing, client reporting, or internal records.
Tip: Use the combination of audio, transcript, and answer revision to continually fine-tune your agent and reduce unnecessary call handling or retry costs.