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The Transfer to AI Agent action hands off the current conversation to another AI agent. Unlike the Assign to AI Agent action, this is typically used to move a conversation to an agent with a specific skillset or a different knowledge base.
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Configuration Field

  • AI Agent
    Dropdown to select the agent that will permanently take over the conversation. Agents are categorized as:
    • Conversational AI Agents: General-purpose bots for free-form conversation and information retrieval.
    • Flow-Based AI Agents: Journey-based bots built in the Studio, designed to follow structured, predefined flows.

How To transfer whatsapp conversation from a conversational to a flow based ai agent in chatzy ai

This guide explains how to set up transfer of conversation from one AI agent to another.