The Base Prompt Tab (Voice AI Agent)
The Base Prompt tab defines the core identity, conversation style, and overall purpose of your voice-enabled AI agent.This is where you shape how your agent speaks, behaves, and guides conversations during real-time voice interactions.
Introductory Message
This is the first message your caller hears when the conversation starts.It typically serves as a greeting or an initial statement of purpose - setting the tone for the call.
- You can toggle this message On or Off depending on whether you want a custom greeting or a system-generated one.
- Example:
“Hi! You’re speaking with ChatzyAI’s Voice Assistant. How can I help you today?”
Base Prompt
The Base Prompt is the core instruction that guides how your AI agent thinks, responds, and maintains consistency throughout the call. It defines:- The agent’s behavior and level of formality
- Its goal or mission (support, sales, booking, feedback, etc.)
- The interaction tone, ensuring a natural voice experience
“Act as a versatile voice assistant capable of handling customer queries, providing helpful information, and offering personalized support based on user needs. Your goal is to ensure satisfaction and achieve the desired outcome - such as lead generation, issue resolution, or product recommendation.”
💡 Tip:
A well-defined Base Prompt ensures your voice agent sounds natural, stays on topic, and delivers consistent results across all user interactions.