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The Condition action allows you to create a logical branch in your journey. This is the “if/else” of your conversational flow, enabling you to send a user down a specific path based on whether a certain condition is met.
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Configuration Fields

  • Condition: This is where you write the rule that the chatbot will evaluate. You can use this field to check a user’s input, the value of a variable, or the presence of a tag.
  • Add Condition: This button lets you add more conditions to create more complex branching logic. The chatbot will check each condition in order, from top to bottom.
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You can use these branches to create custom flows.