Send Email

• Use Chatzy Email (default)
• Use Your Own SMTP Server (recommended for production)

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Using Chatzy Email

Recommended: Use Chatzy Email for sending notifications to your internal team, such as lead alerts, support notifications, escalation emails, or daily reports. Since recipient addresses must be fixed, it’s best suited for internal communication rather than customer-facing emails.

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Limitations

• Recipient email addresses must be fixed values.
• Variables (such as {{inbound_webhook.email}}) are not supported in the To or Cc fields.
• A daily sending limit applies.
• Journeys that exceed the limit automatically resume the following day.

Note: If you need to send emails to customers or dynamic email addresses collected during a conversation, enable Send from my own email server.

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Send from Your Own Email Server

• Dynamic email addresses using variables
• Better deliverability
• Your own sender identity
• No Chatzy sending limits
• Full control over SPF, DKIM, and domain reputation

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Gmail SMTP Setup

Configure Gmail SMTP

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Step 1

Enable 2-Step Verification on your Google account. https://myaccount.google.com/security

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Step 2

Generate an App Password from your Google Account. Head over to https://myaccount.google.com/u/1/apppasswords

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Step 3

Create an app-specific password

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Step 4

Copy the generated password

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Step 5

Configure the SMTP settings:

Setting	Value
Host	smtp.gmail.com
Port	587
Encryption	STARTTLS
Username	Your Gmail address
Password	Your Google App Password
From Email	Your Gmail address
From Name	Your preferred sender name

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Step 6

Save the configuration and test your Journey by sending an email.

Note: Gmail no longer supports regular account passwords for SMTP. You must use an App Password after enabling 2-Step Verification.

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Using Variables

• To
• Cc
• Subject
• Body

To:
{{inbound_webhook.email}}

Subject:
Your Appointment is Confirmed

Body:
Hello {{name}},

Your appointment has been scheduled for {{appointment_date}} at {{appointment_time}}.

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Attachments

• Uploading files directly
• Adding attachments using URLs

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Rich Email Support

• Headings
• Images
• Links
• Tables
• Styled text