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The Send Message in Conversation action is used to send a message within 24 Hrs conversation window on WhatsApp. Unlike the Send Message action (which even works when 24 hrs conversation window is closed), this action is designed only where conversation window is open. The main use-case of this action is to send Follow-up messages.
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Configuration Fields

  • Conversation ID
    The unique identifier of the conversation where the message should be sent. This ensures the message is delivered to the correct ongoing chat.
  • Channel
    Select the messaging platform (e.g., WhatsApp, Messenger, Instagram) where the message will be sent.
  • Message Type
    Defines the format of the message. Options can include Text, Card, Document, and others depending on platform support.
  • Message Body
    The actual content of the message to be sent.
  • AI Generated Follow-up Message
    Toggle option that, when enabled, lets the AI dynamically generate the message body to provide more context-aware and natural responses.

    How to add Follow-up

    This guide explains how to set up a follow-up message.