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The Update Conversation action modifies the properties of an ongoing conversation. It is useful for Closing the conversation
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Configuration Fields

  • Conversation ID
    The unique identifier for the conversation to be updated. You can use a variable such as {{inbound_webhook.conversation_id}} to automatically apply updates to the current conversation within the journey.
  • Params
    Key-value pairs used to update conversation details. For example:
    • conversation_status: closed